Refund & Dispute Policy

1. All sales are final

Every purchase on digihaus is a digital product delivered instantly to your library. Once delivered, it cannot be returned, so all sales are final and non-refundable.

2. How payments work

digihaus is a non-custodial marketplace. When you buy, your payment is processed by Stripe and settles directly to the seller's own Stripe account. digihaus never holds, controls, or has access to your funds at any point.

Because digihaus never holds the money, digihaus cannot issue a refund on a seller's behalf.

3. digihaus is the venue, not the seller

Products are listed and sold by independent creators. digihaus provides the platform; each sale is a direct transaction between buyer and seller. We are not a party to that transaction and cannot issue refunds on a seller's behalf.

4. Seller goodwill refunds (optional)

A seller may, at their sole discretion, choose to refund a buyer through Stripe. This is entirely between the buyer and the seller. digihaus cannot require or guarantee such refunds.

5. If something is wrong with a product

If a product is misrepresented, broken, malicious, or violates our rules, report it using the report option on the listing or email hello@digihaus.xyz. We investigate reports and may remove listings; repeat or serious offenders may be banned.

However, because payments settle directly with the seller, removing a listing does not by itself recover your funds.

6. Fraud, piracy, and illegal content

Suspected stolen, pirated, or illegal content can be reported to abuse@digihaus.xyz, or through our Copyright / DMCA process for copyright claims. We act on valid reports, but fund recovery remains between the buyer and seller and, where applicable, law enforcement.

7. Pro subscriptions

digihaus Pro is a platform subscription billed through Stripe, monthly or yearly. It activates immediately and is non-refundable once a billing period starts. You can cancel anytime; Pro benefits continue through the end of the period you already paid for, and nothing further is charged.

8. Chargebacks

Card disputes (chargebacks) are handled by Stripe and resolved between the cardholder, the card network, and the seller as merchant of record. Filing a chargeback on a correctly delivered digital product may result in account suspension.

9. Buy informed

Digital goods can't be “returned.” Before purchasing, review the listing details, file type, and the seller's reviews and trust profile. If anything is unclear, contact the seller before you buy.

By completing a purchase, you acknowledge that you have read and agree to this policy.